Glasses
Contact Us
As a customer you are important to us, and we would like to hear what you think. Whether you would like us to answer a question, offer shopping advice, or simply respond to a comment or suggestion, we are here to help you.
But we may have already answered your query in our HELP section - click here to browse our easy to use help pages where you can find a wide range of Frequently Asked Questions.
Please select the category that best describes your enquiry from the list below. This allows us to make sure your enquiry goes to the correct department and allows us to reply as quickly as possible. Alternatively, you can call us on 0871 223 8820 (Calls cost 12p per minute for the first minute, then 6p per min onwards from a standard BT landline - but may vary depending on your phone company or if using a mobile). Calls may be monitored and recorded for training or quality purposes. Please note that e-mail support is free and is our preferred method of contact, especially during busy periods.
If you have a question of an optical nature please email optician@brilliantspecs.co.uk for the fastest response.
If you are a customer of JDWilliams Ltd or associated companies please DO NOT use your normal order or enquiry lines for any issues relating to your spectacles order.
Outstanding orders
For enquiries concerning outstanding orders that you have not yet received. Please provide us with your item number or reference. For delivery times please refer to the delivery terms and conditions. For all order enquiries you can email us at orders@brilliantspecs.co.uk
Received Orders
For enquiries concerning unwanted, incomplete or faulty goods that you have received. If part of your order is missing we will check to see if we can deliver the missing item(s). Please provide us with your item or reference number and email orders@brilliantspecs.co.uk
Returned Goods
For enquiries concerning goods you have returned to us. Returned goods can take up to 14 days to appear on your account. If after 14 days returns do not appear on your credit or debit card statement, please email us with your order details. Please provide us with your item or reference number and email returns@brilliantspecs.co.uk.
Our Products
For enquiries concerning our product range don't forget that product details can be found on the website. For special offers see our promotions pages. To find out if a product is suitable for your prescription, email our resident opticians at optician@brilliantspecs.co.uk
Problems with our Website
For any problems you have had with our website or for comments to help us to improve our website please email us on feedback@brilliantspecs.co.uk
Comments on our Service
For any comments you have relating to our service email feedback@brilliantspecs.co.uk
Contacting our Optical Support Team or Opticians
If you need help about optical issues, simply email our team on
optician@brilliantspecs.co.uk
Sending prescriptions to Brilliantspecs.co.uk
To email your prescription through, simply scan it into your computer and e-mail to one of the following:
For glasses send your spectacle prescription to specprescription@brilliantspecs.co.uk
For contact lenses send your contact lens prescription to clprescription@brilliantspecs.co.uk
Alternatively you may fax the prescription to 0871 223 8827 or mail it to Brilliantspecs 9 Alfred Place London WC1E 7EB
Checklist before sending the prescription
1. Have you provided the correct prescription? Please note that glasses and contact lens prescriptions are NOT the same and are specified differently; please ensure you send the appropriate prescription for your product requirement. For further assistance please see our FAQs.
2. Is your prescription still valid for use? Contact lens prescriptions must be no more than 12 months old and glasses prescriptions no more than 24 months old. If you are older than 70 years of age, your glasses prescription must be no more than 12 months old.
3. Are your optician’s contact details clearly indicated on the prescription? In some cases we may need to speak with your optician to verify the details of your prescription. This is most likely to happen in the case of contact lens orders.