Our guarantee
| We offer a 100% Satisfaction Guarantee so you can shop with total confidence. Our straightforward, no hassle returns policy means you can return items in their original state within 28 days for a full refund. For full details, please see the Returns page. Not only that, all our lenses and contact lenses are made by the trusted London opticians 20/20, so you're always guaranteed their highest quality and our unbeatable service. 20/20 have been established for over 10 years and have over 300,000 registered patients on their client list. As its registered opticians are members of the British College of Optometrists, Association of British Dispensing Opticians and British Contact Lens Association, Brilliantspecs customers have assurance that the highest standards of online service will be provided. Additionally 20/20 are an Acuvue Centre of Excellence, members of the CIBA Vision Specialist Club and Essilor’s Varilux University. They are supported in an advisory capacity by Harley street Independent Ophthalmic Surgeons who review the Brilliantspecs Supervision and Quality Assurance Statement in place as required. You can be sure of fast, hassle-free delivery too. Our opticians work hard to process your order and have it safely delivered to your door in no more than 30 days. If you need your items earlier, our priority delivery service is on hand and we'll even deliver to your work address if it's easier for you. For full details see the delivery page. | ![]() |

Glasses
